What about going into business? What is the best business for retired people, people like me?”
Interests
In some cases people who have retired would much rather have a business centered around their interests rather than the sets of skills they’ve developed in the work place.
Personality
When considering what the best business is for retired people, a lot of us forget that our personality is critical.
What Is the Best Business for Retired People?
Despite the hype surrounding offshore call centers, offshore customer service outsourcing represents less than 2 percent of the worldwide market in 2005, increasing to less than 5 percent in 2007. Frost ; Sullivan foresees the number of call centers in 2006 to exceed 26,000, supporting 1.9 million-strong workforce. The primary sources of business for call centers are the US, Europe and Australian markets. China, Korea and Japan represent sizeable opportunities for Asia’s growing call center market. Transformation trendsExecutive level managers must understand that the call center operation is a strategic element of a business and that the amount of time a call center agent spends with customers is greater than customer interaction by any other member of the organization, including sales people. Disengaged call center agents cost organizations millions of dollars in lost opportunities. Continuous trainingStaff retention is a never ending issue within the call center industry. “Continuous agent skills training and development are critical to ensuring customer satisfaction.”As competition builds up, building vertical expertise on existing service offerings will ensure sustained business relationship with clients.”Location, location, locationThe core elements of a call center are its people, and availability of appropriate communications service. Having good telecommunications infrastructure is important in a call center business. A lot of places in Asia currently do not offer stable and robust IP network infrastructure to support reliable center business. It is therefore important to identify the right location when setting up a call center business,” says Junie Pama, country manager for Five9 Philippines.In the next issue we will cover the basics of setting up a call center based on discussions with existing call center operators in Asia.
